Autonomous, bilingual intake engineered to lock in representation live.CallCourty screens liability, clears conflicts, and delivers retainers 24/7.
This call is recorded and confidential for attorney-client intake under the Texas Disciplinary Rules of Professional Conduct.
Good morning, thank you for calling Thornton & Vega Trial Attorneys. This is Victoria on the firm's priority intake desk. I can definitely help you with your claim today—may I have your full legal name first?
Yeah, hi... Marcus. Marcus Holloway.
Thank you, Marcus. And what's the best direct cell phone number and email address to reach you for consultation confirmations and legal paperwork?
My cell is (214) 747-4110. Email is m dot holloway 88 at gmail dot com.
Got that down, Marcus. Now tell me what happened, and are you in a safe place to talk right now?
Yeah, I'm at home. I got rear-ended by an eighteen-wheeler on Interstate 35 in Denton last night, and the trucking company's insurance adjuster has already called my cell twice this morning trying to get a recorded statement. My wife told me not to talk to them until we talk to a lawyer.
Your wife gave you the exact right advice, Marcus. Do not give any recorded statement to that adjuster. Before we go any further—have you signed with or spoken to any other attorney about this crash yet?
No, ma'am, you guys are the first firm I've called.
Understood. First and most important—how are you feeling this morning, and did paramedics evaluate you at the scene?
The ambulance took me over to Texas Health Denton last night. They did X-rays, sent me home in a neck collar, but my neck is stiff as a board and my left arm has been tingling all morning. The ER doctor told me I need a cervical MRI if the numbness doesn't go away.
We will want our medical team to get that MRI scheduled right away. Did the Denton police or Texas Highway Patrol investigate at the scene, and do you have a police report number or know the trucking company's name?
Yeah, Denton PD gave me crash report number 24-910, and the truck had Heartland Freight on the door. My wife actually took photos of the cab showing USDOT number 3194812 before the wrecker towed my truck.
Having that USDOT number and police report is huge, Marcus. Commercial carriers overwrite black box data within seven days, so our litigation team needs to send an immediate spoliation letter today to preserve that evidence. Now Marcus, before we look at the attorneys' schedule, what immediate questions do you have for me about how our firm handles these cases or what to expect next?
Yeah, actually... what does this cost up front? I just don't have money to hire a lawyer out of pocket right now.
I completely understand, Marcus. There is zero out-of-pocket cost to you. We work strictly on contingency, which means our firm covers all investigation and court costs, and we only get paid if we win a financial recovery for you. If we don't recover, you owe us nothing.
Man, that takes a huge weight off my shoulders.
Marcus, does that answer your questions, or do you have anything else for me before we look at the attorneys' schedule?
No, ma'am, that was my main worry. That takes a huge load off.
Understood. Now let's get you on Senior Managing Partner Elena Vega's calendar. What time of day works best with your schedule—are mornings or afternoons better for you?
Afternoons work better for me.
Elena Vega has an opening tomorrow afternoon at 2:00 PM, or Wednesday at 3:30 PM. Would 2:00 PM tomorrow work for you?
2:00 PM tomorrow is perfect.
You are confirmed for tomorrow at 2:00 PM with Elena Vega. Marcus, I just dispatched our confidential digital contingency agreement and evidence upload link straight to your cell phone ending in four one one zero. Tap that link right on your screen. You will see our portal open up with the crash summary and our contingency terms. Scroll to the bottom, sign with your finger in the signature box, and tap Sign and Authorize Representation. I will wait right here on the line with you while you do that.
Got the text right here... opening the link... scrolling down to the bottom... alright, signing with my finger... and done, just tapped Sign and Authorize.
Wonderful! I see that countersigned agreement in our litigation file. Elena Vega will review everything with you tomorrow at 2:00 PM. And counselor, that concludes our live demonstration! You just experienced how CallCourty AI qualifies claimants, verifies commercial limits, and secures signed retainers directly on the live call. If you would like our system protecting your firm's after-hours line with zero risk, I can text you our 7-day free trial link right now with zero dollars due today. Should I send that over to this cell phone?
Yeah, definitely send that over. How long does setup take?
I just sent the link to your phone! Setup takes under five minutes with a simple call forwarding star code. Plus, we include a five-minute assisted setup link with a live telephony engineer if you'd prefer us to handle it for you. Your first seven days are completely on us.
Just got the link. That was incredible, thank you Victoria.
When high-ticket legal claimants reach voicemail or untrained answering desks, retainers walk to competitors.
Answer on Ring 1, screen liability, clear Clio conflicts, and deliver a signed retainer on the live call.
Answers within 1.8 seconds in English or Spanish, delivering Bar Rule 7.01 disclosures with sub-80ms voice latency.
Extracts crash facts, checks commercial USDOT insurance, and clears adverse parties across Clio in real time.
Texts your fee agreement for signature on the live call, then reserves partner consultations on your calendar.
7-Day Zero-Risk Proof Trial. If CallCourty doesn't deliver at least 3 verified qualified claimant intakes, your firm automatically receives 50% off.
Forward overflow or after-hours calls from your existing firm number with zero setup or porting fees.
CallCourty screens case liability, runs Clio and Filevine conflict checks, and texts e-sign retainer links 24/7.
If we deliver ≥3 qualified intakes, you continue with standard service covered by your first retained case. If we fall short, you automatically receive 50% off. Cancel anytime in 1 click.
Roleplay an urgent motor vehicle collision, criminal defense arrest, or family law inquiry, or switch between English and Spanish mid-call.
CallCourty isolates high-value case merits, clears adverse conflicts live, and executes signed retainers on Ring 1.
“My husband was just rear-ended by an 18-wheeler on I-35 in Dallas. An ambulance transported him to Parkland ER with lumbar injuries. We need an attorney immediately.”
“I'm so sorry. I'm noting that he's currently admitted at Parkland ER. I've logged the crash location and verified that our firm has zero adverse conflicts. I am texting our conditional retainer agreement to your mobile right now, and booking a consultation for tomorrow at 9:30 AM.”
CallCourty strictly adheres to Texas Bar Rule 7.01 & ABA Model Rule 5.3: gathering objective case facts without giving legal advice or quoting fees.
Click any integration below to connect in 1 click via OAuth or view visual step-by-step setup instructions. Matters, client dossiers, and signed retainers sync in under 1.4 seconds.
Auto-creates Matter & Contact, attaches fact scorecard, and reserves consultation slots.
Generates intake Project cards with insurance policy limits, police reports, and crash facts.
Checks live attorney availability and books consultations directly during the intake call.
Pushes qualified legal callers into HighLevel pipelines & triggers automated SMS retainer drips.
Texts consultation retainer payment links to callers before hanging up with IOLTA trust isolation.
Executes conditional representation agreements directly on the live call via SMS delivery.
Pushes intake questionnaires, adverse conflict results, and prospective client dossiers.
Buffers partner calendars, validates conflicts, and generates Google Meet & Teams links.
Bank-grade encryption, ABA Rule 5.3 supervision guardrails, and IOLTA trust isolation across all plans
End-to-end encrypted audio streams, client dossiers, and webhook payloads at rest and in transit.
Strict UPL non-advice boundaries, automated recording disclosures, and attorney-supervised transcripts.
Retainer deposits route directly into your LawPay or Stripe trust account without commingling funds.
Real-time opposing-party fuzzy matching against Clio and Filevine before any consultation is booked.
Message slips create phone tag that loses 74% of claimants to competitors. CallCourty screens liability, clears Clio conflicts, and delivers a signed retainer on the live call.
Sub-80ms voice latency, zero voicemail or dropped rings
Callers wait on hold; 67% hang up to call competitor
Conditional agreement sent via SMS & signed in <6 mins
Takes an email message; firm calls back next day
Admitting hospital, collision location, policy limits, citations
Generic operators cannot assess tort liability or urgency
Fuzzy-matches opposing parties live before representation
Manual spreadsheet check or delayed attorney review
Seamless mid-sentence Spanish code-switching included free
Surcharges per minute or long transfer delays
Includes scheduling, Spanish, recordings & Clio sync
Per-minute fees, add-ons & unpredictable surcharges
| Workflow & SLA Capability | CallCourty AIAutonomous Intake & Retainers | Traditional Answering DesksSmith.ai / Ruby Receptionists |
|---|---|---|
| Speed to Lead & Answer Time | 1.8s (Ring 1 Answer)Sub-80ms voice latency, zero voicemail or dropped rings | 45s – 90s (Ring 4–6)Callers wait on hold; 67% hang up to call competitor |
| Intake Call Outcome | Signed Retainer on CallConditional agreement sent via SMS & signed in <6 mins | Message Slip CallbackTakes an email message; firm calls back next day |
| Liability & Tort Qualification | Deep Case Fact TriageAdmitting hospital, collision location, policy limits, citations | Rigid 3-Question ScriptGeneric operators cannot assess tort liability or urgency |
| Adverse Conflict Screening | Sub-1.4s Clio / Filevine MatchFuzzy-matches opposing parties live before representation | Zero Real-Time ClearanceManual spreadsheet check or delayed attorney review |
| Bilingual Spanish Support | 100% Native Bilingual ($0)Seamless mid-sentence Spanish code-switching included free | +$1.00 – $1.50 / Call Add-OnSurcharges per minute or long transfer delays |
| Monthly Cost (100 Calls) | Flat $495 / mo (0 Add-Ons)Includes scheduling, Spanish, recordings & Clio sync | $1,800+ / mo with OveragesPer-minute fees, add-ons & unpredictable surcharges |
* All product and service names, logos, and brands (including Smith.ai and Ruby Receptionists) are property of their respective owners. Mentioned strictly for nominative comparative purposes under 15 U.S.C. § 1125, reflecting publicly documented service tiers as of 2026.
Based on Clio Legal Trends benchmarks: adjust your monthly call volume to see how answering on Ring 1 recovers lost retainers and compounds your annual billings.
28% of legal inquiries arrive after hours (~14 calls/mo). Ring 1 answering converts 60% of viable leads vs 15% phone tag, recovering +1.5 signed retainers/mo.
+1.5 signed retainers recovered each month
Backed by our 3 Signed Retainers Performance Milestone Guarantee
Zero per-call fees for scheduling, Spanish, recordings, or CRM sync. One flat monthly rate with full 24/7 autonomous retainer execution.
Custom SIP trunking, dedicated multi-state routing clusters, and customized Clio Manage or Filevine workflow integrations.