Security Architecture & Legal Ethics Guardrails.
Enterprise infrastructure engineered to meet the stringent confidentiality, data privacy, and supervisory standards of the legal profession and commercial surety bail agencies.
ABA Model Rule 5.3 & Texas Rule 5.03
Designed to support attorney supervisory obligations. Hardcoded non-attorney disclosures, zero legal advice, and firm-controlled intake protocols eliminate unauthorized practice of law (UPL) risks.
AWS SOC 2 Type II Hosting
Core databases and telephony compute are hosted in Tier-4 Amazon Web Services and Cloudflare data centers independently certified under SOC 2 Type II and ISO 27001 standards.
HIPAA-Eligible & BAA Available
For personal injury and healthcare practices handling protected health information (PHI), CallCourty AI offers signed Business Associate Agreements (BAAs) with dedicated tenant isolation.
Zero Model Training Guarantee
Strict contractual guarantee: Your firm's caller audio recordings and confidential transcripts are never used to train, tune, or improve public AI or third-party foundation models.
1. Cloud Hosting & Physical Infrastructure Security
CallCourty AI operates on dedicated cloud infrastructure hosted within Amazon Web Services (AWS) Tier-4 United States data centers (US-East and US-West) and Cloudflare Enterprise edge networks.
Data Center Security: Our underlying data center hosting facilities maintain independent, third-party audited certifications including SOC 2 Type II, ISO/IEC 27001, and PCI-DSS Level 1. Physical facilities feature biometric access checkpoints, 24/7 video surveillance, multi-layered mantrap entries, and N+1 redundant power and cooling.
2. Cryptographic Encryption Architecture
All customer and caller data is cryptographically protected both in motion and at rest:
- In-Transit Encryption: Carrier SIP media streams, WebRTC audio connections, and HTTPS API communications are encrypted using modern TLS 1.3 cipher suites. Weak ciphers and legacy SSL/TLS versions are blocked.
- At-Rest Encryption: All PostgreSQL database storage, call recording audio files, transcript logs, and backup snapshots are encrypted with AES-256 bit encryption using AWS Key Management Service (KMS) with automated key rotation.
- Logical Tenant Isolation: Databases employ strict logical isolation via tenant identifiers and Row-Level Security (RLS) policies, preventing cross-firm data access.
3. Supervised Non-Lawyer Assistance & UPL Guardrails
CallCourty AI is designed in strict accordance with the legal ethics principles outlined in ABA Model Rule 5.3, ABA Formal Opinion 512, and Texas Disciplinary Rules of Professional Conduct Rule 5.03:
- Mandatory Non-Attorney Notice: Every telephone call opens with an automated audible announcement notifying the caller that they are speaking with an automated intake assistant.
- Strict Prohibition on Legal Advice: The AI engine is programmatically restricted from providing legal advice, rendering legal opinions, interpreting statutes, evaluating liability, or quoting fee percentages.
- Attorney-Controlled Customization: Law firms maintain complete administrative control over screening questions, practice area qualifications, and consultation scheduling parameters.
4. Real-Time Adverse Party & Conflict of Interest Checking
To protect firms against inadvertent receipt of confidential matter disclosures from conflicting parties:
Before eliciting detailed accident facts or case narratives, CallCourty AI captures the names of involved adverse parties, employers, opposing drivers, or adverse entities and performs a real-time programmatic query against Subscriber's CRM database (e.g., Clio Manage, Filevine). If a conflict match is detected, CallCourty AI terminates the substantive interview and routes the caller to managing partner review.
5. HIPAA / HITECH Compliance Framework & BAAs
For personal injury, workers' compensation, and medical malpractice practices handling protected health information (PHI) such as ER admission records, physician treatment notes, or surgical history:
CallCourty AI maintains a HIPAA-eligible architecture. Upon request for subscribers on eligible plans, CallCourty AI executes standard Business Associate Agreements (BAAs) satisfying the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act.
6. Texas Occupations Code Chapter 1704 Surety Guardrails
For commercial bail bond agencies licensed by Texas County Bail Bond Boards:
- Inbound-Only Architecture: CallCourty AI only answers calls initiated by defendants, indemnitors, or callers who submitted explicit digital requests. Outbound unsolicited cold-calling is strictly disabled to ensure full compliance with Texas surety solicitation prohibitions.
- Statutory Premium Transparency: Voice agents quote exact statutory rates (10%) and never offer unauthorized discounts or negotiable fee structures without licensed agent approval.
7. Vulnerability Management & Incident Notification
CallCourty AI employs automated static and dynamic application security testing (SAST/DAST) across all software deployment pipelines.
In the unlikely event of a confirmed security incident affecting Customer Data, CallCourty AI will notify affected Subscribers via email within seventy-two (72) hours of confirmation, providing detailed incident analysis and remedial actions.
Security inquiries or responsible vulnerability disclosures may be submitted directly to security@callcourty.com.